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Customer Service Representative in Stafford, VA at Long & Foster Property Management and Vacation Rentals

Date Posted: 5/15/2018

Job Snapshot

Job Description

Provides customer service support to the Property Management organization by obtaining, analyzing, and verifying the accuracy of statements and ledgers.  Initiates and/or implements corrective action as needed to ensure that excellent standards of service and a high level of customer satisfaction is maintained.  Prepares customer service reports.  Coordinates the handling of difficult, complex, and unusual situations associated with property management statements and ledgers.

Customer Service Representative

Key Responsibilities:

  • Resolves tenant and owner problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution.
  • Manage the customer's expectations to ensure all commitments made to the customers are met.
  • Identify, analyze, and assess customers' needs to achieve customer satisfaction
  • Effectively manage all incoming calls to meet call handling quotas; follow communications guidelines and policies
  • Contribute to team effort by accomplishing related and individual results

Job Requirements

Requirements:

  • Associate's degree preferred
  • Proven customer support experience
  • Customer orientation with the ability to resolve conflicts
  • Ability to multi-task, prioritize, and manage time effectively
  • Knowledge of Microsoft office suite products and extensive use of Outlook

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